FAQs

Your order dispatch is 1 - 3 working days. 

(This is dependent on the season or promotion)

Once your Rubi Noire order has been processed you will receive a shipping confirmation email

It is the customer's responsibility to provide Rubi Noire the correct shipping information before confirming completion payment of any order.  

We are not liable for address errors based on the  shipping information given. 

If you have made an error in the address, please contact Rubi Noire Customer Services immediately with your order number & correct details. We will do our best to make amendments before the order is shipped. 

Rubi Noire are not liable for any charges that may/or may not be incurred from your local customs/boarder tax charges. 

Orders in which customers have "refused customs" or denied "custom charges" and the order is sent back to us will be refunded with both outgoing and returning shipping charges deducted from refund total. If the order does not cover the charge you will be billed accordingly

If you wish to cancel your order please contact Rubi Noire Customer Services as soon as possible.

Once the warehouse has processed your order we cannot make any amendments to or cancel your order.

We do not have the ability to add items to your order or combine shipping. 

(returns policy applies on all items if you wish to return after dispatch*) 

It can take up to 48 hours for tracking information to update once you have received shipping confirmation. 

If there is no tracking movement after 48 hours or your Rubi Noire order has passed your ETA (estimated arrival) please contact Customer Services via & we will look into this for you 

Rubi Noire current accepted methods of payment are as follows:

Visa, Master Card, American Express

Please note our shipping fees are based on the local shipping rate and include postal packaging.

This prices are subject to change.

We currently ship to a selection of countries around the world including:

USA , CANADA, UK & SELECT EUROPEAN COUNTRIES 

If your country is not listed on the "selection"  please get in touch as this will aid our shipping destination expansion. 

Currently unable to ship to Israel, Palestine, Ukraine, Russia*

Our website prices are set in $ USD and cannot be converted into different currencies.

We are unable to assist or quote you a price in a different currency as the exchange rate fluctuates. 

However, please feel free to us an online currency converter to assist with online shopping 

Rubi Noire are not liable for any currency conversion fees your bank/building society/creditors may charge for any purchased and refunded orders .

If you receive a damaged/defective item, please contact Customer Service within 24 hours of order arrival

Once accepted you refund will be processed within 3-5 business days after we receive your item(s) The refund will be issued to your original payment account or credit note as per your request.

Please Note: The original shipping fee and shipping guarantee are non-refundable.

The following goods cannot be returned: 

Clearance/ sale items 

Worn items / items in un-sellable condition 

Scratches /Stretching of sunglasses frames due to mis-wear/misuse

Accidental damage or the loss of screws

Discolouration / Tarnishing

Wear & Tear

Items returned in the above conditions will be discarded and returns will not be granted 

If you believe that you have an issue that is covered under our 3 month warranty, please contact Rubi Noire customer services via email with a your order details, a description of your issue and images of your product  info@rubinoire.com

Contact Rubi Noire Customer Services with your query info@rubinoire.com